Delivery, Returns and Cancellation

Delivery Policy

Crest Trading Ltd use delivery services which ensure that your order will be with you in the safest and quickest way. All items will require a signature as proof of delivery. Shipping charges are calculated by package weight and volume, the website automatically calculates the total. Listed right is the list of charges for your area of the world. Your order will be dispatched from London within 5 business days of receipt. At Crest of London we provide two choices of delivery by Courier which provides tracking and signature and the other is Royal Mail Signed for Delivery. Please note that we are unable to deliver to PO Boxes as a signature is required.

UK Delivery

Courier - Orders will be delivered the day following dispatch. You will receive an e-mail to notify you when your items have been dispatched. Including dispatch time, please allow 2 - 5 working days for receipt of your order.

Royal Mail - Orders will be delivered 2 - 3 days following dispatch. You will receive an e-mail to notify you when your items have been dispatched. Including dispatch time, please allow 3 - 8 working days for receipt of your order.

European Union Delivery

There are two bands of charges for the EU

European Union A which includes France, Germany, Spain, The Netherlands and Belgium. European Union B which covers the rest of Europe.

Courier - Orders will be delivered 2 – 5 days following dispatch, depending on the country your order is being sent to. Including dispatch time, please allow 5 – 10 business days for your order to arrive.

Royal Mail - Orders will be delivered 5 - 10 days following dispatch. You will receive an e-mail to notify you when your items have been dispatched. Including dispatch time, please allow 5 - 15 working days for receipt of your order.

United States of America & Canada Delivery
Australia & New Zealand Delivery

Courier - Orders will be delivered approximately 2 - 5 days following dispatch depending on the state your order is being sent to. Including dispatch time, please allow 5-10 business days for your order to arrive.

Royal Mail - Orders will be delivered 5 to 10 days following dispatch. You will receive an e-mail to notify you when your items have been dispatched. Including dispatch time, please allow 7-14 working days for receipt of your order.

Rest of World Delivery

Courier - Orders will be delivered approximately 3 – 5 days following dispatch depending on the country your order is being sent to. Including dispatch time, please allow 5 - 10 business days for your order to arrive.

Royal Mail - Orders will be delivered 5 - 10 days following dispatch. You will receive an e-mail to notify you when your items have been dispatched. Including dispatch time, please allow 7 - 14 working days for receipt of your order.

IMPORTANT NOTE: Royal Mail states a delivery time frame of up to 28 days, and is unable to provide a guaranteed service. If you select this option, Crest Trading Ltd is unable to replace items lost or damaged in transit.

Please note: It is a legal requirement that we declare the full value of the goods on all packages being sent outside the European Union. Shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you. We regret to advise that we have no control over these charges and cannot predict what they may be. In the event of returning goods to us, it should be possible for you to claim a refund of duties from your local customs authority. To do this, you will need to show them proof of duty paid and proof of export. Should you have any queries with regard to duties payable please contact your local customs authority.

Returns Policy

Crest Trading Ltd will provide a full refund or exchange in the unlikely event that you receive a faulty item or should you be dissatisfied with an item subject to the following conditions:

If any item in your order turns out to be faulty, please return it to Crest Trading Ltd with a copy of the delivery note. Please indicate to us whether you would like a replacement or a refund.

Our promise to replace the item or offer a refund does not apply to faults or damages caused by accident, neglect or misuse. If you change your mind you may return any product to us within 14 days or receipt of your delivery. You are under a duty to take reasonable care of the goods which means the goods must be unused and in their original, undamaged packaging. We are unable to rebate any shipping and handling charges once items have been dispatched.

Cancellation

Under the Consumer Protection regulations, you have the right to cancel your order with us at any time within 7 days of receiving your goods. You are under a duty to take reasonable care of the goods which means the goods must be unused and in their original, undamaged packaging. We are unable to refund any shipping and handling charges once items have been dispatched.

In the event we are unable to delivery your order within 28 days, you are entitled to cancel your order without penalty.